Terms and Conditions for Landscaping Docklands

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Docklands to domestic and commercial customers. By making a booking, accepting a quotation, or allowing works to begin, you agree to be bound by these terms. Please read them carefully before confirming any project, whether it relates to garden design, lawn installation, planting, paving, maintenance, or other landscaping services in Docklands.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, whether an individual, business, landlord, managing agent, or property owner. These terms apply to all work carried out under a quotation, estimate, written agreement, or confirmed booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to update these terms from time to time. The version that applies will be the one in force at the time of booking, unless a later version is agreed in writing. Any changes will not affect work already confirmed unless required by law. For clarity, these conditions are intended to support fair, transparent, and professional delivery of landscaping services, while making responsibilities clear on both sides.

1. Booking Process

A booking is only confirmed when we have accepted your request, provided a quotation or estimate, and received your agreement, whether by email, text message, signed form, or other written confirmation. A booking request does not guarantee availability. Dates, times, and start windows are offered subject to scheduling, weather conditions, access arrangements, materials supply, and workforce availability.

Before any work begins, you are responsible for supplying accurate information about the site, including access, measurements, surface conditions, existing services, and any known restrictions. If the project scope changes after the booking is made, we may revise the price, timeline, or both. Any variation agreed during the project should be confirmed in writing wherever reasonably possible, especially for additional labour, extra materials, or design amendments.

We may refuse, suspend, or cancel a booking if we believe the site is unsafe, the instructions are unclear, the work is outside our service scope, or the customer has provided incomplete or misleading information. For larger landscaping projects, we may require a deposit before reserving a date or ordering materials. A date is not secured until any required deposit has cleared, and any preparatory planning has been acknowledged by both parties.

2. Estimates, Quotations, and Scope of Work

Any estimate or quotation is based on the information available at the time it is issued. Quotations are usually valid for a limited period and may be withdrawn or revised if material costs, labour rates, or site conditions change. Unless stated otherwise, pricing is exclusive of unexpected works, hidden defects, specialist access equipment, or additional disposal costs arising from unforeseen circumstances.

The scope of work will be defined by the agreed quotation, specification, or written instructions. If you ask us to carry out extra work, or if we identify additional tasks necessary to complete the project safely and properly, we may provide a revised price before proceeding. We are not obliged to carry out work that is unsafe, unlawful, or inconsistent with the original agreement.

You should review all written details carefully before confirming. If any part of the quotation is unclear, it is your responsibility to raise the point before the start date. Where a project includes plants, turf, timber, aggregates, paving, soil, lighting, irrigation, or other materials, we may substitute equivalent items if the original items are unavailable, discontinued, or delayed, provided that the replacement is reasonable in quality and function.

3. Payments

Unless otherwise agreed in writing, payment terms will be set out in the quotation or invoice. We may require a deposit for materials, mobilisation, or booking confirmation. For larger landscaping works, staged payments may apply at defined project milestones. Final payment is due on completion, or within the period stated on the invoice, and must be made without deduction or set-off unless required by law.

We accept payment using the methods stated at the time of booking or invoicing. If a payment is overdue, we may suspend work, delay completion, or withhold delivery of materials until the outstanding balance is settled. Any administrative fees, bank charges, debt recovery costs, or lawful late payment interest incurred as a result of non-payment may be added to the amount due, where permitted by applicable law.

You remain responsible for paying for work that has been properly completed, even if a dispute arises about unrelated matters. If you wish to query an invoice, you must do so promptly and provide the reasons for your concern. Undisputed sums must still be paid by the due date. Any discount, promotion, or special rate applies only if clearly stated and may be withdrawn if payment terms are breached.

4. Customer Responsibilities

You must ensure that the site is accessible on the agreed date and that any required permissions, approvals, consents, or resident notifications are in place before work starts. This may include landlord consent, freeholder approval, planning permission, building control approval, or management company consent where necessary. We are not responsible for delays caused by the absence of such permissions.

You must keep children, pets, and personal property away from the working area. You are also responsible for informing us of any underground services, hidden utilities, fragile structures, protected plants, contaminated ground, or other hazards known to you. If the site contains items that should not be disturbed, these must be clearly identified before we begin. Any delay caused by unidentified hazards may affect the programme and price.

Where you provide keys, codes, or access arrangements, you are responsible for ensuring they are accurate and usable. If access is unavailable at the agreed time, we may charge for wasted attendance, travel, or staff time. For ongoing garden maintenance in Docklands or similar recurring services, you must maintain safe access and reasonable working conditions throughout the service period.

5. Changes, Delays, and Cancellations

We will use reasonable efforts to start and complete work on the agreed date, but dates are estimates unless expressly guaranteed in writing. Weather, supply chain issues, illness, equipment failure, access problems, or safety concerns may require rescheduling. We will try to notify you of any significant delay as soon as reasonably practicable, but we will not be liable for delay caused by events outside our control.

If you wish to cancel a booking, you must give notice in writing. Cancellation charges may apply depending on how much preparation has already been carried out, including ordering materials, reserving labour, or visiting the site. Deposits may be non-refundable to the extent that they cover genuine costs already incurred. If work has already started, you will be charged for work completed up to the cancellation date.

We may cancel or postpone a booking if the site conditions are unsafe, payment has not been made, access is denied, or extreme weather makes the work impracticable. Where possible, we will offer a new date. If cancellation is necessary due to your breach of these terms, or due to false information provided by you, you may be responsible for reasonable costs already incurred by us in connection with the project.

6. Materials, Plants, and Property

All materials supplied by us remain our property until paid for in full, where permitted by law. Risk in the materials may pass on delivery or installation, depending on the nature of the work and the contract terms stated on the invoice. You should inspect visible items promptly and notify us of any obvious defects as soon as reasonably possible after delivery or completion.

Living materials such as turf, trees, shrubs, hedging, and bedding plants are subject to natural variation and environmental conditions. We will take reasonable care when sourcing and installing plant stock, but cannot guarantee exact colour, size, flowering pattern, or long-term survival where such outcomes depend on weather, soil, watering, maintenance, or customer care after handover. Reasonable aftercare is essential for the performance of any planting scheme.

We are not responsible for pre-existing defects in walls, fences, paving, drainage systems, irrigation systems, or underground structures unless we have expressly agreed in writing to repair or replace them. If we encounter hidden damage or deterioration during the works, we may pause the project and discuss options with you before continuing. Additional remediation works will only proceed with your consent, unless urgent action is needed for safety.

7. Liability and Limitations

We will carry out all agreed landscaping services with reasonable skill and care. However, to the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, loss of profit, loss of enjoyment, business interruption, or losses arising from events outside our reasonable control. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If a claim arises from our work, our total liability will be limited to the amount paid or payable for the specific services giving rise to the claim, except where a higher limit is required by law. We will not be liable for damage caused by misuse, neglect, failure to follow advice, unauthorised alterations, severe weather, ground movement, or normal wear and tear. Any complaint must be raised promptly so that we may inspect the matter and consider a fair resolution.

You agree to notify us as soon as reasonably possible if you become aware of a problem connected with our work. Failure to do so may make it harder to investigate and may affect any remedy. Where appropriate, we may offer repair, re-performance, or another proportionate solution. Any remedy will depend on the circumstances, the nature of the defect, and whether the issue resulted from our workmanship or from external factors.

8. Waste Regulations and Site Clearance

All waste generated during landscaping and garden works must be handled in accordance with applicable UK waste legislation and environmental requirements. We will dispose of waste responsibly, using lawful routes, licensed carriers, or permitted disposal facilities where required. You agree that soil, rubble, green waste, timber, packaging, and general site debris may be removed from the premises as part of the project if this is included in the quotation or reasonably necessary for completion.

Where waste transfer documentation, carrier details, or disposal records are required, we will maintain appropriate records in line with our obligations. You must not ask us to dispose of hazardous, contaminated, or prohibited materials without prior written agreement. Such materials may include asbestos, chemicals, oils, solvents, medical waste, gas cylinders, or other regulated substances. If these are discovered unexpectedly, work may be stopped until the matter is assessed and lawful disposal arrangements are made.

You are responsible for informing us about any waste or materials on site that may require specialist handling. If the project generates more waste than reasonably anticipated because of hidden debris, fly-tipping, or previous construction materials, additional charges may apply. We will aim to keep the site tidy throughout the works, but temporary storage of waste, soil, or materials may be necessary until removal can be arranged safely and lawfully.

9. Health, Safety, and Site Conditions

We will take reasonable measures to operate safely and in compliance with applicable health and safety obligations. You must not interfere with barriers, warning signs, protective coverings, or equipment set up for safety purposes. If we consider that a situation poses a risk to workers, occupants, visitors, or neighbouring property, we may suspend work until the issue is resolved.

Dust, noise, vibration, temporary disturbance, and restricted access may occur during landscaping operations. We will use reasonable care to minimise disruption, but these effects may be unavoidable. You acknowledge that some disruption is inherent in construction and outdoor works. If the project involves digging, cutting, lifting, or machinery, there may be temporary risks that require coordination, caution, and cooperation from all parties.

Any instructions given by our team relating to site safety must be followed. If you or your representatives fail to comply, we may stop work immediately. We are not responsible for incidents caused by unsafe conditions that you knew about but did not disclose, or by unauthorised persons entering the work area. Safe working conditions are a shared responsibility, especially where a project includes multiple trades or occupied premises.

10. Complaints, Remedies, and General Provisions

If you are unhappy with any aspect of our service, you should notify us in writing within a reasonable time after the issue arises. We may ask for photographs, a description of the concern, and access to inspect the work. We aim to deal with concerns fairly and proportionately. Any suggested remedy will be assessed in light of the contract, the condition of the site, and the evidence available.

We may transfer, assign, or subcontract all or part of the work where necessary for the proper performance of the contract, provided that the agreed service standard is maintained. You may not transfer your rights or obligations under these terms without our written consent. If either party delays in enforcing a right, this does not waive that right. A waiver must be in writing to be effective.

These terms, together with the quotation, estimate, or written service agreement, form the entire agreement between the parties regarding the landscaping services. No statement made before the booking will override these terms unless confirmed in writing. If there is any inconsistency between these terms and a signed project agreement, the signed project agreement will take precedence to the extent of the inconsistency.

11. Governing Law

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising out of or in connection with the services, booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise.

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be treated as severed and will not affect the validity of the remaining provisions. The parties agree that these terms are intended to operate fairly and reasonably in the context of professional landscaping in Docklands and related outdoor works, while preserving lawful rights and obligations on both sides.

By proceeding with a booking or accepting a quotation, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to support clear expectations for customers seeking landscape services, including project planning, execution, payment, and aftercare responsibilities. If you do not agree to these terms, you should not instruct us to begin work.